Pick Up/Window Shopping Hours Available Tues-Fri 12-6 & Sat-Sun 12-4

Customer FAQ's


Returns/Exchanges:

Due to the limited run of items that we carry and that most items are handmade and one-of-a-kind, all sales are final.

 

Shipping:

Items are shipped within 2-3 business days excluding mail carrier holidays.  Please note that delays might happen due to current circumstances with the USPS, so have patience & plan accordingly.

Free Shipping on orders of $50 or more with code "FreeShip"

 

Delivery:

Delivery is available within 10 miles of the shop for a $3 fee. 

Orders must be placed by noon on delivery days for same day delivery or will be bumped to next delivery day.

Deliveries are made Monday-Friday.

Orders placed outside of the 10 mile zone will be refunded.

Minimum order for Delivery is $25.

Free Delivery on orders of $50 or more with code “DELIVERIT”

 

Pick-Up:

If you live outside of the 10 mile delivery zone or prefer to pick up, we'll be offering pick up at our front door Tues-Fri 12pm-6pm and Sat-Sun 12pm-4pm.

Select Pick Up at checkout.

Once you receive your "fulfilled" email, you'll know that your order is ready to pick up during the next available pick up window.

(No appointment necessary, please wear your mask at the pickup window)

 No minimum order amount for pick up.

 
In-Person Shopping:

Our current storefront is permanently closed. You CAN shop at our window during pick up hours (Tues-Fri 12pm-6pm & Sat-Sun 12pm-4pm) where we will act as your personal shoppers. Bring a list or checkout our online shop first if you’d like a faster experience!

Please wear a mask.

 

Future of The Waxwing:

Our lease at 1800 E North Ave ends at the end of November 2020. We’ll be done operating in this space at the end of October. At which time we’ll be transitioning to our new studio and showroom space in The Factory Building at 1223 S 23rd Street.

While we will not have regular business hours and will mostly be operating online, we do have future plans for shopping by appointment & to host private parties & events in this space. Follow us on Instagram @thewaxwing for details as they unfold!

Holidays:

If ordering for the Holidays please note that the last day for shipping is December 18th which means all orders must be placed by midnight on December 17th.

Orders placed on or after December 18th are NOT guaranteed in time for the holidays.

We will not be shipping out orders between December 25th and January 2nd.  Regular 2-3 day turn around time will resume on January 3rd.