Want it shipped before Christmas? Order early! Offering $3 Milwaukee area delivery up until Christmas Eve! Order by noon Monday-Saturday to get your orders same-day!

Customer FAQ's


Returns/Exchanges:

Due to the limited run of items that we carry and that most items are handmade and one-of-a-kind, all sales are final.

 

Gift Cards:

We are only selling online digital gift cards as we move forward. If you have a physical gift card that you purchased earlier this year, please cash it in in-person during our shop pick up hours or by booking a shop by appointment session by the end of October 2020.

 

Shipping:

Items are shipped within 2-3 business days excluding mail carrier holidays. 
Please note that delays might happen due to current circumstances with the USPS, so have patience & plan accordingly.

Free Shipping on orders of $50 or more with code "FreeShip"

 

Delivery:

Delivery is available within the greater Milwaukee area for a $3 fee. 

Orders must be placed by noon on delivery days for same day delivery or will be bumped to next delivery day.

Select Delivery at checkout.

Deliveries are made Monday-Saturday.

Minimum order for Delivery is $25.

Free Delivery on orders of $50 or more with code “DELIVERIT”

 
In-Person Shopping:

Our North Avenue storefront is permanently closed. 
We hope to open our new Clarke Square showroom for shop-by-appointment and community events when it is safe to do so.

 

Holidays:

If ordering for the Holidays please note that the last day for shipping is December 18th which means all orders must be placed by midnight on December 17th.

Orders placed on or after December 18th are NOT guaranteed in time for the holidays.

We will not be shipping out orders between December 25th and January 2nd.  Regular 2-3 day turn around time will resume on January 3rd.