Customer FAQ's


Returns/Exchanges:

Due to the limited run of items that we carry and that most items are handmade and one-of-a-kind, all sales are final.

 

Shipping:

Items are shipped within 2-3 business days excluding mail carrier holidays.  Please note that we are a small business with few employees so items are shipped as we have the staff on hand to ship them, plan accordingly.

 Free Shipping on orders of $50 or more with code "FreeShip"

 

Delivery:

Starting April 25th, 2020, We'll be offering delivery on Mondays, Wednesdays & Fridays within 5 miles of the shop (1800 E North Avenue). 

Enter code "Delivery" at check out.

Orders must be placed by noon on delivery days for same day delivery or will be bumped to next delivery day.

Orders placed outside of the 5 mile zone will be refunded.

 Minimum order for Delivery is $25.

 

Pick-Up:

If you live outside of the 5 mile delivery zone or prefer to pick up, we'll be offering curbside pick up (beginning April 27th, 2020) between the hours of 10am-3pm on Mondays, Wednesdays & Fridays and from 3pm-6pm on Tuesdays & Thursdays.

Enter code "Pickup" at check out.

Once you receive your "fulfilled" email, you'll know that your order is ready to pick up during the next available pick up window.

In order to adhere to social distancing guidelines please follow these steps:

-Approach the main shop door & knock.

-Tell the sales clerk your name (they can hear you through the glass)

-Step back 6 feet from the door, the clerk will set your package outside for you to collect once the door is closed.

 No minimum order amount for pick up.

 

Holidays:

If ordering for the Holidays please note that the last day for shipping is December 14th which means all orders must be placed by midnight on December 13th.

Orders placed on or after December 14th are NOT guaranteed in time for the holidays.

We will not be shipping out orders between December 25th and January 2nd.  Regular 2-3 day turn around time will resume on January 3rd.